Privacy Policy

Last updated: 16 July 2026

At Locksmith London Ltd (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

We may collect the following information when you use our website or contact us:

• Your name
• Telephone number
• Email address
• Property address (where relevant to the service requested)
• Details about your enquiry or booking
• Any information you choose to provide when contacting us

We may also automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device information
• Pages visited on our website
• Date and time of your visit

2. How We Use Your Information

We use your information to:

• Respond to your enquiries.
• Arrange and provide locksmith services.
• Contact you regarding appointments or quotations.
• Improve our website and services.
• Maintain the security of our website.
• Meet our legal and regulatory obligations.

We will only use your personal information where we have a lawful basis to do so.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers where necessary to operate our business, such as:

• Website hosting providers
• IT support providers
• Payment processors (where applicable)
• Analytics providers

We may also disclose information if required by law or to protect our legal rights.

4. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

When your information is no longer required, it is securely deleted or anonymised.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

For more information, please see our Cookie Policy.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

While no method of internet transmission is completely secure, we work to maintain appropriate safeguards for the information we hold.

7. Your Rights

Under UK data protection law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where applicable.
• Request restriction of processing.
• Object to certain types of processing.
• Request a copy of your personal information in a portable format where applicable.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the contact details provided on our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page with the revised “Last updated” date.